Umu card FAQ
Umu card from mobile/tablet
This service is so far unavailable from mobile phones and tablets.
We recommend that you use a computer instead.
Where is my pin code/how do I get a pin code?
The pin code is something you choose yourself when you upload a photo. The pin code is 4 digits.
Contact Infocenter in Universum if you need a new pin code.
Umu card doesn’t work on the entrance doors
Entrance to buildings/labs is granted by visiting Campus services office in the respective building you study in. They can help you gain access, if you don’t know who to contact talk to Infocenter in Universum.
I have lost the mail for my Umu card or deleted the mail thinking it was spam
Please contact Infocenter in Universum and they will help you get a new email.
I have not received a mail for my Umu card as staff
Mails are sent out automatically but can take time. Contact Infocenter in Universum if you have not received an email.
I have not received a mail for my Umu card as student
If you are a new student you must activate your Umu ID first.
The email is sent to your registered primary email-adress.
Depending on the time of year it can take a while.
I cannot login anymore with my Umu card
If you can’t login any more, it can mean that your card is not active. Please contact Infocenter in Universum to get help.
Umu card picture is in landscape form
Certain programs in Windows or Mac automatically rotate pictures (even though the picture is actually in landscape form). The COL (Cards OnLine) system does not automatically rotate pictures.
Make sure your picture is in portrait mode before you send it in. Try opening your picture to make sure it is in the correct format the COL system requires.
Umu card confirmation
If you have clicked on Submit you will be logged out and returned to the first login screen if all has gone well.
We are currently working on improvements to instructions and screens to hopefully make the process easier.
I have not received a mail about my Umu card
If you have changed your primary email address to a Hotmail/Live-account your Umu card email is often put in junk mail.