Clear the Teams client cache
If you’re experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.
Note:
- You will not lose any user data by clearing the cache.
- Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.
Click on your operating system below for instructions.
Windows
Teams 2.0 / New Teams
Method 1: Reset the app
Note: When you reset the Teams app, the app data will be deleted. This includes any personalization settings that you might have configured.
- Type settings in the search box, and then select the Settings app from the results.
- Select Apps > Installed apps, and then type Microsoft Teams in the search box.
- Locate the New Microsoft Teams app from the results, select the More options button (…) on the right, and then select Advanced options.
- In the Reset section, select Reset.
- Restart Teams.
Method 2: Delete the files
- If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
- Open the Run dialog box by pressing the Windows logo key+R.
- In the Run dialog box, enter the following path, and then select OK.
userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams - Delete all files and folders in the directory.
- Restart Teams.
Classic Teams
- If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
- Open the Run dialog box by pressing the Windows logo key+R.
- In the Run dialog box, enter the following path, and then select OK:
appdata%\Microsoft\Teams - Delete all files and folders in the directory.
- Restart Teams.
macOS