Reset MFA with one-time password

This manual describes how you reset MFA with the one-time password you got from Servicedesk or via BankID or Freja eID by visiting My Settings.


You should perform this guide in a private window (Firefox and Safari) of the browser.
It can also be called Incognito window (Chrome) and InPrivate window (Microsoft Edge).

See the manual Open a private browser window if you are not sure how to open a private window.

  1. Go to
  2. Write your Umu-id adress.
  3. Write the one-time password you got from Servicedesk.
  4. Now you see what units your MFA is activated on. If you’ve lost a unit, click on Delete. Then you click on Add method to register a new unit.
  5. Now you can choose which method you want to use for your new unit. Then click Add.
  6. You will now be asked to download Microsoft authenticator to your phone. Download the app and click Next.
  7. Follow the instructions in the app to set up you account. Choose between Work account or school account.
  8. Scan the QR-code that shows on the computer with your app.
  9. You will now be asked to log in. You will se two numbers on your computer, write these on your app.
  10. Click Yes. Now you’re done.