Reset multi-factor authentication using BankID
If you have lost your mobile device, you can receive a one-time password using BankID and reset your Microsoft authenticator multi-factor authentication.
- Visit My Settings
- Click on I want to reset my Microsoft MFA
- Click on With BankID
- Choose what device to use and follow the instructions
- Copy the one time password and follow the guide on how to reset your MFA with one time password