Installing “My Backup” (Code42 Crashplan) for Windows

This manual helps Windows users to install and log in to the cloud-based service “My Backup” (Code42 Crashplan) There are two ways to do this, and both methods are described below.

 

Method 1 – if you have the Software Center program

  1. Open the Software Center program by clicking on the “Start” button at the bottom left of your screen and locating the search box, or go directly to the search box at the bottom left. Enter “Software Center” in the search field and then open the program.

NOTE: If you do not have the “Software Center” program on your computer, scroll further down this instruction page to Method 2.

  1. Click on “Applications” in the list on the left side of Software Center. The “My Backup”(Code42 Crashplan v10.2.1) program should be found there. Click on the program and press install. The old Code42 program should then disappear from your computer and the new one installed instead. This takes about 2–5 minutes.
  2. Once installation is complete, search for My Backup(Code42 Crashplan)in the search box at the bottom left of your computer or via the “Start” button, and then open the program.
    1. My Backup (Code42 Crashplan) will ask for your username and server name
    • The username is your email address (firstname.surname@umu.se)
    • The server name is eu5.cpg.crashplan.com:4287

    Once you have entered this, you will be directed to the Umeå University site, where you log in with your Umu-id and password.

    1. After about 10–20 seconds, you will be logged in to My Backup (Code42 Crashplan). Open the program and click on Manage Files. Make sure that you tick the folders that you want My Backup (Code42 Crashplan) to backup (the Documents folder is default). If you save files to your Desktop, you need to click for that option as well.

    Do not forget to click on Save at the bottom right corner after you have finished selecting the files you want backed up.

     

    Method 2 – if you do not have Software Center on your computer

    1. The old version must first be uninstalled. This is usually version 7 or 8 of My Backup (Code42 Crashplan). The easiest way is to click on the “Start” button at the bottom left of your Desktop or to search for the word program using the search box at the bottom left. Then select Add or Remove Programs from the list menu. Go in there.
    2. Inside Add or Remove Programs, scroll down until you see My Backup (Code42 Crashplan). Click on it once and you should see the version name.

      If you have an older version, such as one starting with 7 or 8, you can uninstall that program.
    3. Once the outdated and old version of My Backup (Code42 Crashplan) is removed, go to the address https://console.eu5.cpg.crashplan.com/ and log in with your email address (firstname.surname@umu.se)
    4. Click on Administrationat the top left and then on Downloads
    5. Download the latest version of Windows – 64-bit version 10.2.1 (click on the blue arrow on the far right)
    6. The download can take anywhere from 1 to 4 minutes in most cases. The installation file for My Backup (Code42 Crashplan) can be found under “Downloads” in your File Explorer.
    7. Double-click on the installation file and run through it (press Next a few times, install and complete the installation).
    8. Once installation is complete, search for My Backup (Code42 Crashplan)in the search box at the bottom left of your computer and open the program.
      1. My Backup (Code42 Crashplan) will ask for your username and server name
      • The username is your email address (firstname.surname@umu.se)
      • The server name is eu5.cpg.crashplan.com:4287

      Once you have entered this, you will be directed to the Umeå University site, where you log in with your Umu-id and password.

    9. After about 10–20 seconds, you will be logged into My Backup (Code42 Crashplan). Open the program and click on Manage Files. Make sure that you tick the folders that you want My Backup (Code42 Crashplan) to backup (the Documents folder is default).

      Do not forget to click on Save at the bottom right corner after you have finished selecting the files you want backed up.

       

      If you need more help, contact the Service Desk!

 

 

 

 

 

 

Checking your backup from the “My Backup” (Code42 Crashplan) service

This is a manual for checking that your backup process is working via the “My Backup” (Code42 Crashplan) service The information in the manual is applicable for both Windows and MacOS users.

Via login on the website

  1. Go to https://console.eu5.cpg.crashplan.com/ in a web browser
  2. Log in with your email address. You will then be redirected to Umu login, where you log in with your Umu-id.
  3. Once logged in, click on Devices and then click on your device (computer name).

  4. Check the size of the backup, the backup status, and when it was last run.
  5. Under History, heck that the backup is running and that there are no error messages.(NOTE: 0MB could mean that no files have changed since the last backup)

Via the program on your computer

  1. Open the program via the Start menuYou will be redirected to the Umu website for login, where you log in with your Umu-id.
  2. Check that there is a green tick and when the backup was last run.

It is only possible to restore a file via the program on your computer.

  1. Try to restore a file by clicking on Restore Files.
  2. Select a file/folder to restore, preferably a single file that is not very large. When trying it for the first time, take a less important file.
  3. Restore it to a different location (a different location than where the file is currently located) so that it does not overwrite an important file.

Check which files are being backed up

By default, the setting is to back up the Documents folder on your computer, nothing more.

If you want to change this or back up more folders, click on the “Manage Files button.

There, you can select additional folders.

Starting a backup manually

Open My Backup (Code42 Crashplan) on the computer and click on “Run Backup”.

Installing “My Backup” (Code42 Crashplan) for MacOS

This manual helps MacOS users to install and log in to the cloud-based service “My Backup” (Code42 Crashplan)

 

Before starting, you need to check whether an old version of the program is installed on your computer (the old version is called Code42, version 7 or 8). If you have an old version of the program, it must be uninstalled before you can proceed. The easiest way to do this is to use the Code42 Uninstall program, which you can find by searching in Self Service.

 

1. You are now ready to proceed. You do this by first going to the address https://console.eu5.cpg.crashplan.com/ and logging in with your xxx.xxxx@umu.se

2. Then select Administration – Download. Next, click on the symbol in the list that corresponds to the operating system on your computer. The file for the “My Backup” (Code42 Crashplan) program will then be downloaded.

3. Open the downloaded file and choose to install “My Backup” (Code42 CrashPlan).

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a. Open System Preferences
b. Select Security & Privacy

 

c. Select the Privacy tab
d. In the left part go to Full Disk Access and select CrashPlan. If CrashPlan is missing, add it via “+”

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  1. Once installation is complete, start My Backup (Code42 CrashPlan)and enter xxx.xxxx@umu.se and the server address clients.eu5.cpg.crashplan.com:4287.

 

  1. Log in with your Umu-id
  2. Click on Manage Files to proceed to select which files you want to back up. The default is just “My Documents”.

For more help, contact the Service Desk