Let us guide you

Here we have collected information for both employees and students who need help with the University’s IT services.
We guide you regarding questions about, for example, Wi-Fi, e-mail, Umu-id, various platforms and applications.
Use the search to find what you’re looking for or browse the suggested manuals below and FAQs.
If you need more support, contact the ITS Servicedesk, who will help you further.

Search the manual

Internet on Campus

Information about eduroam and how you can connect

Microsoft 365

Both students and employees have access to Microsoft 365

Canvas

Canvas is the university’s learning platform

Zoom

Information about Zoom and distance learning

For you who are a student

Activate your Umu-id
Activate MFA
E-examination on campus
Book computer for e-examination
Find your welcome letter

For you who are employees

Order VPN
Install VPN client
Umu-print
Remote support with ITS
Open a shared mailbox in webmail

Current information

Change password and find your Umu-id
Activate MFA
Reset Microsoft MFA
Blocked Microsoft 365 account
Administer a shared mailbox

Frequently asked questions

MFA
Umu card
Teams
OneDrive
Bookings

RSS Driftinformation

Support

If you want more help, you are welcome to contact ITS Servicedesk via form, telephone or by visiting.

Create a ticket:
https://www.umu.se/en/servicedesk/

Call us: 090 – 786 63 00

Visit us: at Infocenter, Universum

Opening hours: 8:30 – 16:00

© ITS Kundservice