Find your welcome letter
Information on how to find your Welcome Letter.
Account for an external person who is foreign
Creating an account for an external person means that the person will receive a Umu-id and thereby gain access to the university’s systems for a limited time. The head of the department or unit needs to approve the account, ensuring that the assignment and management of permissions are handled correctly. If the person needs to be affiliated, the directory manager can do so after the Umu-id has been created.
Create the Account
Please note that an external account for a person who does not have a Swedish personal number currently needs to be created by a university employee (host/contact person) and cannot be initiated by the person themselves.
- Go to https://administrationsverktyg.umu.se/Gastkonton/.
- Click on Administrate and log in with your Umu-id.
- Then click on Create a guest account. If you are already logged in, you can directly click on Create a guest account.
- Enter the details of the persons you are applying for accounts for. Fill in the field User account for external person. Make sure to provide correct information from the person’s valid passport.
- When you are done, click on Create account.
The manager will receive an email notification that an application has been submitted.
Activation Details
When the head of the relevant department or unit has approved the account creation, the person in question needs to activate their account after verifying their identity. Depending on where the person is, this can be done in different ways.
Option 1: Using eIDAS
Individuals from certain European countries who do not have a Swedish personal number can use their home country’s e-identification via the eIDAS service to activate their account in the activation guide, https://administrationsverktyg.umu.se/KontoAktivering.
Option 2: Using eduID
For individuals who cannot use eIDAS there is another option where you use eduID after you have confirmed your account with help of Freja. Freja is an identity verification platform that works for over 160 countries. You download an app and with your biometric passport you can verify a digital identity remotely.
1. Download the Freja app, https://frejaeid.com/en/get-freja-eid.
2. Register your account using your biometric passport.
3. Create an eduID account, https://eduid.se
4. Verify your eduID using the Freja app on your phone by following the instructions.
5. Finally you should be able to activate your UMU-id using eduID here, https://administrationsverktyg.umu.se/KontoAktivering.
Option 3: Visit Servicedesk
People who are in Umeå can visit Servicedesk and show valid identification to receive an activation code. The person is then directed to activate their account using the activation code in the activation guide, https://administrationsverktyg.umu.se/KontoAktivering. Servicedesk is located in the Universum building next to Infocenter.
Option 4: Via a Three-Party Video Call
People who are not in Umeå can receive an activation code during a three-party video call held with a person from the department/unit (a trusted party) and a Servicedesk employee. Before the meeting, the person needs to send a copy of approved identification documents to Servicedesk (https://www.umu.se/en/servicedesk/contact-us/) which they will also show during the meeting.
During the meeting, the external person will receive an activation code and can proceed to activate the account using the code in the activation guide, https://administrationsverktyg.umu.se/KontoAktivering.
If such a call needs to be booked, contact the Servicedesk, https://www.umu.se/en/servicedesk/contact-us.
If you are looking for the manual for Swedish persons who can use Freja eID or BankID, it can be found here, https://manual.its.umu.se/en/apply-for-guest-account/.
My Pages Tele2
This guide provides instructions on how to:
- Logs into Tele2’s My pages
- Buy extra data within the EU/EEA or roaming data – for private use and for use in your work
- See consumption of data, calls, SMS/MMS for your subscription
Log in to My pages
- Go to https://my.tso.tele2.se/. From here you can change the language to English. Please note that you cannot log in via Tele2’s My pages for private customers, but you must go via the link. You can log in via browser on computer and mobile.
- If this is your first time logging into My Pages, choose to log in with a one-time password. You can then connect your subscription to your BankID so that you can log in with BankID the next time.
- Enter your mobile number and click on Request code to receive a code via SMS to your mobile phone
- Enter the code you received via SMS, then click Log In.
- You are now logged in and on the home page.
Buy extra data within the EU/EES or roaming data
- Log in to My pages and go to your subscription
- In the upper right corner you can change the language to English
- At the top of the page, click Order
- Click on Extra data within the EU/EES for data within the EU/EES or select Roaming data to purchase data abroad
- Select data amount. Please note that the prices are exclusive of VAT, so when you buy an additional service and choose to pay by card, VAT is added.
- Choose between paying with company invoice or card payment. If you buy the additional service for private use, you must choose card payment. For additional orders that are connected to Company invoice, you must first confirm the purchase with the department head before placing the order. Note! If you click on company invoice, the order will be sent at once.
- Follow the instructions for card payment
See consumption of data, calls, SMS/MMS for your subscription
- Log in to My pages and go to your subscription
- Click on See usage
- From this view, you can toggle between seeing data usage per month, SMS/MMS and Calls.
Tele2 Open 3.0 User Guide for iPhone
Tele2 Open is an additional service for you who need coverage beyond the usual. In addition to access to Tele2’s network, you also get the opportunity to use the networks of several Swedish operators. When you activate the service, you can call several operators’ radio networks in Sweden. The phone automatically searches for an operator.
Order the service
To activate the service, you must order Tele2Open, which is a special subscription and requires a new SIM card. This is ordered via teleservice@umu.se.
Once the service is activated, you can log in to Tele2Open according to the following steps.
Log in to Tele2Open, for iPhone
- Open Settings
- Select Mobile Service
- Open SIM apps
- Open Tele2 Menu
- Select “Go to N-Roaming” which means national Roaming, through this selection you are now logged in to Tele2Open. You will see that N-Roaming is selected through the arrow > to the left of “Go to N-Roaming”. If a blue tick appears anywhere, ignore it.
Before you can start using Tele2Open fully, you need to adjust an operator setting as below.- Open settings again
- Select Mobile Service
- Select Mobile Data Options
- Enable Data Roaming if it is not already enabled. Then select “Mobile data network”
- In the Mobile Data menu, adjust the APN settings accordingly:
APN: Internet.tele2.se
Username: leave blank
Password: leave blank 
- Fill in the MMS settings:
APN: internet.tele2.se
MMSC: http://mmsc.tele2.se
MMS Proxy: mmsproxy.tele2.se:8080 Requires iOS version 16.2 or later. 
- You are now ready to use the Tele2Open service.
Note! If you log out of Tele2Open and later log in again, you may need, depending on the phone model, to adjust the APN settings according to point 11 above.
Send and collect responses with your form in Forms
Send and collect responses
When you are done with the form and ready to collect responses, do this.
- Click Collect Responses
- Start by choosing who should be able to respond to your form. (For more settings see: Adjusting the settings in Forms). There are three different options:
* Everyone Can Answer – use if you want everyone to be able to answer your form/test. This option ensures that all participants are anonymous and does not require a login.
* Only people in Umeå University can reply – use if you want everyone with an Umu ID to be able to reply. This includes both students and employees.
* Specific people in Umeå University can answer – use if you want to select some specific people or a group to answer. Umu ID is required for this option.
Select distribution method
Step 2 is about choosing how you want to share your form. You can share your form in three different ways. Via invitation to a team or email, QR code and embed code.
Share with link
- Click the Invitation to share via link. (default setting). With this you can directly write a message that is sent out together with the link either to a team or via e-mail.
- You can also choose to copy the link and paste it where you want the respondents to be able to access the form.
Share with QR code
- Click the QR icon to share via QR code.
- Click Download to download the QR code as an image. (e.g. paste into PowerPoint).
Share with embed code
- Click the embed icon to share forms by embedding on a website (eg Canvas).
- Click Copy to copy the embed code.
Device settings in Teams
- In Teams, click the three dots, then Settings. Then select Devices.
- In the device settings, you can select your primary audio devices under Speaker and Microphone through the drop-down menu. The recommendation is that you set your headset as speaker and microphone.
- You can test that your devices are working properly by making a test call.
- Under Secondary ring device, you can set if you want the sound to come from another device when someone calls you. The recommendation is that you set your external speaker on the computer as a secondary ringing device, then you don’t have to wear your headset to hear when someone calls you. You may need to restart Teams for the changes to take effect.
- In the device settings, you can also choose which camera to use in meetings and calls, and preview the video.
Delay or remove auto-delete of your recordings
To disable automatic deletion of a Teams recording or to extend how long such a recording should remain in M365 (default is 180 days), you as the owner of the recording can go in via Microsoft Stream and change the date of deletion:
- Go to Stream in the Microsoft 365 portal
- Find the recording you want to change and click on it
- On the left below the recording, you will find information about how many days are left until the recording is automatically deleted. Click on the number of days to change or remove the end date
Turn on Microsoft editor in the Edge browser
This instruction shows how to turn on the Microsoft editor in the Edge browser. To access the add-on, you must have an A5 license in Microsoft 365, all employees and students and affiliates who have purchased it have it.
- In the Edge browser, click the three dots at the top right, then Add-ons, then “Get extensions for Microsoft edge”.
- In the search box, search for Microsoft Editor.
- Click Download and then “Add Extensions”
- You can now go through the three dots and then Add-ons again, there Microsoft editor will appear.
- You can choose to add the extension to the toolbar through this icon
About groups in Microsoft 365
When you add a member to a group in Microsoft 365, they get the correct permissions to everything that the group includes using the Microsoft 365 Groups service. Groups should preferably have two owners and it is important to delete groups that are no longer in use.
What is a Microsoft 365 Group and how is it created?
You can gather people you want to collaborate with in a Microsoft 365 group. Within the group you can share different resources.
A Microsoft 365 group is always created “in the background” when you create any of these in Microsoft 365:
- Shared library in your OneDrive
- Sharepoint
- Planner
- Team
The people who have access to e.g. the planner also have access to the M365 group.
Groups you are a part of are visible in the menu on the left in Outlook, under “Groups”, with the exception of your Teams, which are hidden in Outlook.
What can we use the group for?
The members of the group can share different resources, for example a shared mailbox and a shared calendar.
Shared mailbox
The group can use the shared mailbox to send emails within the group.
The email address will be groupname@o365.umu.se. Therefore, the group’s shared e-mail box should not be used to send external e-mails.
You can find the settings for the group’s mailbox in Outlook. Find and click the group under “Groups”, then click the “Group Settings” gear.
Shared calendar
The shared calendar can be used for joint planning within groups, as a digital notice board, joint meetings and more. Only the members of the group have access to it.
Roles in Microsoft 365 Groups
There are three different roles: owner, member and guest.
The owner administers who will be members, therefore it is good if there are at least two who are owners of a group.
Members and guests have largely the same permissions, which are to create, read and edit content.
Remove inactive groups
If you are a member of or own many groups, you may find it difficult to navigate among groups that are no longer in use. Groups can be hidden, which makes navigation easier, but these groups can also pose a threat to information security, especially if there is information that no one owns and takes responsibility for. If you have also invited external guests with accounts that UmU does not manage, these accounts may end up in the hands of people who are not intended to have access to the information.
Therefore, we recommend that you delete groups that are no longer in use. Keep in mind that if you delete a group, all content associated with the group will disappear.
Email notifications to group forms
When you create group forms in Forms, and want to receive email notifications when a response is submitted in the form, you need to make additional settings than just in the form. In this manual, we describe how you can receive notifications to a group email, when you create group forms in Forms.
- Go to Microsoft Forms
- Go to the bottom of the page and find the group/team form you want notifications from
- Click on the team you want to set up email notifications for
- Up in the right corner you see the members of the Team. Click on the button that says how many members the team has
- Now Outlook on the web opens. At the top left of the menu, click Edit
- In the box that now opens, check Allow people outside the organization to send email to the group (you may need to scroll down a bit in the box)
- Then click Save.
- Done! You have now set your group forms to be allowed to receive email notifications. Make sure you also set in the group form that you want to receive email notifications for each submitted answer.