UmU-card FAQ

UmU-card from mobile/tablet 

This service is so far unavailable from mobile phones and tablets.
We Recommend that you use a computer instead.
__________________________________________________________

UmU-card – Where is my pin code/how do I get a pin code?

The Pin code is something you choose yourself when you upload a photo.  The pin code is 4 digits.
Contact Infocenter in Universum if you need a new pincode.
__________________________________________________________

UmU-card doesn’t work on the entrance doors

Entrance to buildings/labs is granted by visiting ‘house service/janitors’ office in the respective building you study in.  They can help you gain access, if you don’t know who to contact talk to Infocenter in Universum.
__________________________________________________________

I have lost my UmU-card/ lost the mail for my UmU-card/deleted the mail thinking it was spam

Please contact Infocenter in Universum and they will be more than happy to help you receive a new email.
__________________________________________________________

I have not received a mail for my UmU-card as staff

Mails are sent out automatically but can take time.  Contact Infocenter in Universum if you have not received an email.
__________________________________________________________

I have not received a mail for my UmU-card as student

If you are a new student:
You must activate your Umu-id first.
Mails are sent to your registred primary email-adress, that is registered in Ladok.
Depending on the time of year it can take a little longer.
__________________________________________________________

I cannot login anymore with my UmU-card

If you can’t login anymore, it can mean that your card is not active.  Please contact Infocenter Universum to get help.

We strive to create UmU-cards as fast as possible but at certain times of the year it may take longer time.
__________________________________________________________

UmU-card picture is in landscape form

Certain programs in Windows or Mac automatically rotate pictures (even though the picture is actually in landscape form).  the COL system does not automatically rotate pictures.
Make sure your picture is in “portrait” mode before you send it in.  Try opening your picture to make sure it is in the correct format the COL system requires.
__________________________________________________________

UmU-card confirmation 

If you have clicked on ”submit” you will be logged out and returned to the first login screen if all has gone well.
We are currently working on improvements to instructions and screens to hopefully make the process easier.

__________________________________________________________

I have not received a mail about my UmU-card.

If you have changed your primary email address to a hotmail/live-account your UmU-card email is often put in junkmail.

Configuration of OneDrive

OneDrive comes as part of the o365 package for Umeå University.
In the installation of o365 to your computers, you After installation of OneDrive to your computer, you will have a local folder where you will find everything, and that synchronizes automatically to OneDrive in the cloud environment.

1.  Login to o365.umu.se with your UmU-ID and click on OneDrive

2.  Install OneDrive from o365.umu.se

3.  Once you have installed the OneDrive, login with your UmU-ID Umu-id@ad.umu.se.

 

4.  Now that OneDrive is installed in your computer you can access it via Windows Explorer

 

5.  Synchronization is done automatically everytime you change a file that is in your OneDrive folder.  If you see a blue circle with arrow on the folder, that means the folder/file is currently synchronizing.  If you see a green checkmark, it means that the file/folder is synchronized up to OneDrive.

How do I print from the CopyPrint webpage?

In your web browser go to the following link:

https://copyprint.umu.se

Log in with your UmU-id and PIN-kod. If you are using a Guest card, use the loggin with the 6 digits that are printed on the right hand side of the card as the user name.  The password is your Organisation number.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Once logged in you come direct to a page where you can choose to upload a document for printing.

The documents you upload will be placed in a printing queue.  You can later choose which document(s) you wish to print out.

Once logged in you can also see the printing queue, as well as you can delete a document from your queue

Click on Upload a new document or image

A window will open (regular ”windows explorer”) where you can choose which document you wish to upload.  Click on Print.

To see your printer queue, click on “My Jobs“.  It is there you can also mark and delete any document from your queue.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Under History you can see all of the printouts you have used and the cost of them.

Under My Account you can see how much money you have left if your account.

How do I get my UmU card?

Students and employees who are admitted or employed will automatically receive an e-mail about how to apply for the UmU card. As a new student at Umeå University, you need to activate your UmU-id before you can get the UmU card.

An e-mail will be sent to your student e-mail account (xxx@student.umu.se), which you can access by signing in to http://www.student.umu.se/english. If you have enabled forwarding from your student e-mail to another e-mail account, you should find the message there. If you can´t find the message in the inbox in either account, please check the spam folder in both accounts. If you still can´t find the message, please turn to Infocenter for help.

The e-mail will contain detailed information and a link to the account where you should, among other things, upload your photo. The photo is needed for security. It is important that you read through the information carefully, because you will sign the contingent liability.

Pick up your printed card in Infocenter.

Student mail in your iPhone

To setup email on your iPhone/iPad

1. In Settings -> Mail -> Accounts.

2. Choose Add Account.

3. Choose Exchange.

4. Fill in your whole email address and a description of what you want the account to be named, then click on Next.

5. Write in your password and then click on Next.

6. Under Server, write in outlook.office365.com

7. Under Domain – leave this line blank.

8. Under Username write in your UmU-ID followed by @ad.umu.se and then Password.

9. Click on Next and then click on Save.

Student mail in your Android phone

To be able to access your email account on your telephone (@student.umu.se)

  1. Go in under Settings -> Accounts -> Email & app accounts.
  2. Choose Add an account.
  3. Choose Exchange.
  4. Type in your whole email address and click on Next.
  5. Type in outlook.office365.com under Server and fill in your Umu-id followed by @ad.umu.se
    Click on Next and then Save.

Configure email for iPhone

To setup email on your iPhone/iPad

1. In Settings -> Password & Accounts or E-mail depending on the version of iOS.

2. Add Account and choose Exchange

3. Fill in your whole email address and a description of what you want the account to be named, then click on Next.

4. Chose Configure Manually

5. Write in your password and then click on Next.

6. Under Server, write webmail.umu.se
Under Domain, write ad
Under Username write your Umu-id and then Password. If it is OK you get a checkmark next to all fields.

7. Here you select witch services you want to activate.

8. Click on Next and then click on Save

Delete a lost or stolen mobile device

Important!
All programs and all information is removed from the device and features disappear, except the ability to make emergency calls (112). You can also use this procedure to delete a drive before you dispose of it or submit it to a new user.

To delete a mobile device remotely
1. Log on to Outlook Web App on https://webmail.umu.se with the email address and password of the user account that the mobile device synchronizes with.
2. Click Options in the title bar of the OWA-window.
3. Click Phone in the Navigation pane.
4. First, click the ID of the drive you want to erase the distance, then Wipe all data from the device and then click OK.
5. Click Remove Device from List.
The deletion is usually performed within a few minutes. If the mobile device is switched off or outside the service area when the deletion begins, performed deletion as soon as the device reconnects to
the network.

Download and install Microsoft Office 365 (Mac)

As a student or employee of Umeå University you have access to the Microsoft Office 365 package. Included in the package are Word, Excel, PowerPoint as well as other programs.
This software is for Windows, MacOS as well as telephone/tablet.

  1. In your internet browser, surf to o365.umu.se and login with your UmU-id@ad.umu.se
  2. When your logged in into Office 365, click on Install Office and then Office 365 applications.
  3. You may get a question asking if you want to accept the download, click Accept.
  4. Now you can choose between Open with installer or mark Save files and then click OK.
  5. If you chose Open with installer you need to open it from Finder and then click Continue.
  6. Then click Accept and then Install.
  7. Write your username and password for your computer, and then Install.
  8. After the installation is ready and you’ve closed the installer, Microsoft AutoUpdate will probably be started automatically. If there are any available updates, click on Update and close the app until it’s finished.
  9. Start an app, for example Word, via Launchpad to activate office.
  10. Click on login and write your Umu-id and then Next.
  11. Done!

How do I activate my UmU-id?

https://administrationsverktyg.umu.se/Kontoaktivering/

Activation guide

You can, as employee, student or associate to Umeå University activate your Umu-id.  The activation guide has instructions and helps you activate your account (and thereafter print out your newly created account information).

You can activate with help of a temporary identity that you should have received, or, as a student, with help of your https://www.universityadmissions.se/intl/start account.

Employees/Associates

With activation of your Umu-id, your AD-account is automatically activated with the same password as your Umu-id and your email address is created – normally in the syntax  {firstname}.{lastname}@umu.se

Students

It is slightly different for students than for staff/associates.  First of all, a student AD-account is activated automatically together with their Umu-id and password is intially set as the same for both accounts.