Change primary e-mail for you who are a student

As Umeå University has switched to the new Ladok, it may be that the e-mail address you have used for your studies here is no longer the same as in Ladok. This may affect the ability to receive notifications from Canvas, Cambro or Moodle. Therefore, you need to log in and check your email address.

There are two ways.

Alt 1

Go to Requires login with Umu ID.

Alt 2

Step 1

Go to and click the Access through your institution button

Step 2

Type Umu in the Search field and Umea University is going to show up as below, click on the result.

Step 3

You will be redirected to the Umeå University login page.
Login with you UMU-id and Password

Step 4

Click on My pages in the menu to the right.

Step 5

Click on the Change contact details button.

Step 6

Add your private/personal e-mail address to the field E-mail (1) and click Save (2).

After you’ve done this it can take up to 15 min before all systems has been updated with you new e-mail address.

Email for Students FAQ

Q: Where do I login to my email account?
You can access your email account in the student portal on the email tab.  or direct via

Q: Why can’t I login to the Student Portal?
A: If you can’t login to the portal, it normally means there is a problem with your UmU-id.  Send in an error report via Servicedesk

Q: Can you change primary email address?
If you want to use a different e-mail address than the one you receive as a student then you can change it yourself.

Q: How do I change it so my mail comes to my private email address instead of my student email address?
A:  Instructions to forwarding mail to a private email address can be found here:

Q: How do I choose a new language for my email?
A: The first time you login to the email you will have to choose a language and time zone.  Afterwards you must go in to the options and manually change languages.

Q: How much space for email attachments do I have?
A: You can attach files of up to 10 GB in email.

Q: How do I get more help if I need it?
A: You can always talk to the people at Servicedesk in the IT department for help, otherwise there are help manuals regarding email at

Student mail in your iPhone

To setup email on your iPhone/iPad

1. In Settings -> Mail -> Accounts.

2. Choose Add Account.

3. Choose Exchange.

4. Fill in your whole email address and a description of what you want the account to be named, then click on Next.

5. Write in your password and then click on Next.

6. Under Server, write in

7. Under Domain – leave this line blank.

8. Under Username write in your UmU-ID followed by and then Password.

9. Click on Next and then click on Save.

Student mail in your Android phone

To be able to access your email account on your telephone (

  1. Go in under Settings -> Accounts -> Email & app accounts.
  2. Choose Add an account.
  3. Choose Exchange.
  4. Type in your whole email address and click on Next.
  5. Type in under Server and fill in your Umu-id followed by
    Click on Next and then Save.

Configure email for iPhone

To setup email on your iPhone/iPad

1. In Settings -> Password & Accounts or E-mail depending on the version of iOS.

2. Add Account and choose Exchange

3. Fill in your whole email address and a description of what you want the account to be named, then click on Next.

4. Chose Configure Manually

5. Write in your password and then click on Next.

6. Under Server, write
Under Domain, write ad
Under Username write your Umu-id and then Password. If it is OK you get a checkmark next to all fields.

7. Here you select witch services you want to activate.

8. Click on Next and then click on Save