Remote support with ITS

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Information on how to prepare for remote support via TeamViewer.

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Delete groups in Microsoft 365

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Delete groups in the tool 

You can delete groups in the respective tools where the group is located, such as Planner, SharePoint, and Teams. Note that if you delete a group, you delete everything that belongs to the group. For example, if you delete a group in Planner, you delete the SharePoint site and possibly the Team that belongs to the group. 

Delete group in Planner

  1. Go to Hubben – Planner (office.com), it lists all planners you have authorization to. 
  2. To delete, go under the three dots and select Plan settings.
  3. At the bottom of the Plan Settings dialog window, you can find the button to delete the group.

Delete group in SharePoint

  1. It’s not easy to find all of your SharePoint sites. That’s why you need to search for them, and you can do so with the following link that includes a search query: SharePoint
  2. Select the site you want to administrate. If you are an owner, then under the gear you will receive website information. At the bottom of that window is the Delete option.

Skärmdump site information Sharepoint

Delete group in Teams 

  1. Go to your Teams client and select Team on the menu to the left.
  2. In the listing of teams, you can click on the three dots of the desired team. If you are the owner, you have the option of clicking on Delete team at the bottom of the menu.

Delete one specific team in Teams

Administrate groups through Outlook (Office 365)

If you’ve moved your email to Office 365, you can easily administer the groups you belong to or own through Outlook.

  1. Open Outlook and go to your email box.
  2. Select Groups on the menu to the left.
  3. It lists the groups that you have permission to and that are configured to be visible in Outlook.
  4. Select Group, then open Group Settings in the top menu. In the menu presented, you can administer your group.

Skärmdump som visar Gruppinställningar i Outlook

Install eduroam manually

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A collection of guides for different operating systems on how to connect to eduroam manually.

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Add and remove members from a SharePoint teamsite

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In this manual, we’ll show you how to add and remove members from a SharePoint team site. Note that you must be the owner of the SharePoint team site to add and remove members.

  1. Go to the SharePoint team site you want to add or remove members.
  2. Click on members in the right corner below your profile.
    add or remove members from a sharepoint group - click on members
  3. Click Add members to add new members to the SharePoint group. (A new box comes up, type in the email address of the person you want to invite).
  4. Click on the Arrow below the person you want to remove, and then select Remove from Group.
    view on where to add or remove members from a sharepoint group

Prepare and create Breakout rooms before a Teams meeting

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In this manual, we describe how you as a meeting organizer use breakout rooms in Teams to create meaningful discussions and exchange of ideas. **Observe** that to use Breakout rooms, you need to use the Desktop application for Teams.

 

We recommend that you prepare your Breakout rooms before the Teams meeting. It is only the meeting organizer (the person sending out the booking) who can do this. (You can create your Breakout rooms directly in the Teams meeting – see this manual). To prepare the Breaout rooms before the meeting, follow these steps:

  1. Go to the Teams calendar and double-click the meeting booking that you want to create group rooms within.
    eams calendar and double-click the meeting booking that you want to create group rooms within.
  2. Click Breakout rooms. (If you don’t see a Breakout rooms, click more and select Breakout room)
  3. Click on Create room
    Click Breakout rooms and create rooms
  4. Click the Arrow and select how many rooms you want and than click Add Rooms. (You can change the number of rooms later, don’t worry).
    Click the Arrow and select how many rooms you want and than click Add Rooms.
  5. Now it is time to assign participants in the rooms you’ve created. Click Assign Attendees.
    assign participants in the rooms you've created. Click Assign Attendees.
  6. Select Automatically to automaticly assign particpants to the number of rooms (in this case, 2 rooms) you’ve created.
  7. Select Manually to choose which room the participants should be in.
  8. Click Next
    Select Automatic to automatically or manually assigning atendees
  9. If you selected automatically go to point 12.
  10. If you chose manually, then it is now time to choose which room the people should be in. All people invited to the meeting are gathered in a list. Select the check box next to the person, and then click the Arrow, and then select which room.
    Assign participants to break outs
  11. Continue the same way with the other people, and then click Assign. It might look like this:
    Assign participants to break outs, select assign when ready
  12. Now are your rooms ready to use. However, before we will show you how to start the rooms during the Teams meeting, here are some more tips on how to make the rooms better.

Other smart settings before the meeting starts

After you have assigned people you can set more settings, change the number or remove rooms, and rename the rooms.

Settings

  1. Click the settings-icon
  2. Click here to assign presenters in the meeting who can help you start, add, or delete people in the breakout rooms during the teams meeting. (A list comes up, type the name of the person you want help from).
  3. Click here to set a specific time limit on the group rooms. (You can select the time in the list below).
  4. Click here to move people automatically to rooms when you click start room in the teams meeting (We recommend that you have this turned on. This means that the people in the rooms are automatically sent out to their rooms when you click “Open” to start the rooms during the teams meeting).
  5. Click here to allow the others to return to the main meeting. (For example, if they want to ask you questions in the main meeting room).Breakout rooms settings view

Add more, remove and renamne rooms

  1. Click here to add more rooms
  2. Click here to remove rooms
  3. Click on three dots and edit to rename the room
    Add more, remove and rename rooms

During the Teems meeting

In the Teams meeting, it’s now time to start the rooms. This only takes a few seconds to do since you have already prepared the rooms.

  1. Click on Room-icon. (**Note** If there are people who joined the meeting after you created the rooms, the people will appear above the Assign Attendees button. Then click Assign Attendees and choose which room that person will be in).
  2. Click Open. (The rooms will then open and it will take about 10 seconds before everyone is sent out to their rooms).
    Start breakout rooms during teams meeting
  3. As a meeting organizer – you who are the owner of the meeting and started the Breakout rooms will stay in the main meeting and the people you have chosen will be sent out into the rooms. To send a message to everyone in the rooms click on the trumpet icon and write your message. For example, “5 minutes left.”.
    make an announcement to the other people in the breakout rooms
  4. You can also assist the people in the rooms or hear how they are doing by joining a specific room. Select the room you want to join and click three dots and Connect to Room.
    join specific breakout room as meeting organizer
  5. It will then look like this. You will have two teams meetings running at the same time. Room 1 (the left) is active and the main meeting (the right) becomes On hold.
  6. Click Leave under Room 1 to leave the Breakout room.
  7. Click Resume on the main meeting to start the main meeting again.
  8. Click Close to close all rooms. (It takes about 10 seconds for everyone to return to the main meeting).
    Navigation between main teams room and breakout room as a meeting organizer

Create and delete news posts in SharePoint

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In this manual, we show you how to create and delete news posts in SharePoint. There are two options to create a news post.

Option 1: Create a news post

  1. Go to www.o365.umu.se and open SharePoint
  2. Click on Create a news post 
    Create news posts in sharepoint - choose create news post
  3. A menu will open at the left side of the screen. Choose where (a sharepoint gorup) you want to publish the news post.
    Create news posts in sharepoint - choose sharepoint group
  4. Create your post (for more information to create a post click here)

Option 2 – Create a news post

  1. Open the SharePoint site where you want to publish the news post.
  2. Select New and then News post. 
    Create news posts in sharepoint - choose SharePoint site - new - news post
  3. Choose a template and then select Create post. 
    Create news posts in sharepoint - choose template
  4. Create your post (for more information on how to create a post click here)

Delete a news post

  1. Open the SharePoint site and select Pages in the left menu.
    delete your news post - select sharepoint site and pages
  2. Select the news post (page) you want to delete and select Delete in the upper menu.
    delete your news post - select sharepoint site and delete

 

 

Find your shared files in OneDrive

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In this manual, we’ll show you how to find the files you share with others through OneDrive, as well as which files are shared to you to your OneDrive.

  1. Go to www.O365.umu.se and log in with your UmU ID.
  2. In the search box, type OneDrive and klick on OneDrive.
    Office portalen sök onedrive välj onedrive
  3. In the left menu, click Shared.
  4. At first you are in the Shared with you – Here you will see files/folders that others share with you.
    Find your shared files in onedrive - shared tab choose shared with you
  5. Select Shared by you – Here you will see files/folders that you share with others.
    Find your shared files in onedrive - shared tab choose shared by you

Restore a shared document library in SharePoint

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In this manual, we’ll show you how to restore a shared document library in SharePoint. If many of your SharePoint or Teams files are deleted, overwritten, corrupted, or infected with malware, you can restore a fully shared library to a previous time.

 

  1. Go to the SharePoint site you want to restore. Click on the globe, my sites in the menu on the left.
  2. In the list you will see your websites. Choose the site that holds the SharePoint document library that you want to restore. (e.g., Arbetsgrupp)
    restore shared document liberary - chose sharepoint site
  3. (In Microsoft Teams, go to the Files tab at the top of the channel, select three dots, and then click Open in SharePoint.)
  4. When you’re on the SharePoint page you selected, click on Documents in the menu on the left.
    restore shared document liberary - choose documents
  5. Select Settings Icon, and then click Restore library. (Note! If Reset this library doesn’t appear under Settings, you either don’t have permission or you’re looking at a classic library).
    restore shared document liberary - settings and restore this liberary
  6. Click on the arrow and choose for how long you want to restora your liberacy to. (You can restore to a maximum of 29 days ago.)
  7. Choose custom date and time to be specific.
    restore shared document liberary - choose time to restore to
  8. Use the scroll-function to specify time.
  9. Use the other scroll-function to show activity within the document library to identify documents that you may want to restore.
    restore shared document liberary - custom time, choose time
  10. When you are done, scroll down an click on restore.

Digital signature with eduSign

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With the service eduSign you can upload and digitally sign PDF- and XML documents. The service is provided by SUNET and is available for all employees at Umeå University with an Umu-id.

The first time you’re logging in

  1. Save the document that you want to sign on your computer. Save it as a PDF or XML.
  2. Go to https://edusign.sunet.se/
  3. The first time you’re using this service you need to fill in the name of the university in the blue field Access through your institution. Type Umeå University.

Upload and sign your document

  1. Login with your Umu-id on eduSigns website.
  2. Click on Browse and choose the document you want to sign, or drag and drop it. Then click Upload.
  3. When the document is uploaded you can choose to preview.
  4. Click Approve to create a digital signature.
  5. A window will appear where you can identify and digitally sign the document. Click on Sign selected documents to approve your signature with your Umu-id and password.
  6. Login with your Umu-id and password.
  7. You will see the document on your screen once it’s signed. Your sign is on the last page in the document.
  8. Click on Download signed document to download it to your computer. It’s important to download it because it will not be saved on eduSign and your login.

Sign a document with several signatures

  1. Follow the instructions for how to upload and sign a document (see above).
  2. Send the document to the next person that’s going to sign.
  3. That person repeats the process, upload and sign.
  4. Then that person sends it to the next person that’s going to sign. This continues until everyone that’s going to sign has signed.

Validate a digitally signed document

To confirm that a digitally signed document is real and authentic and hasn’t been changed after signatures you can use eduSigns validation service.

  1. Go to https://validator.edusign.sunet.se/
  2. Choose the document you want do validate.
  3. You will now see informations about the document. Check the Status, if it’s a green circle that says All signatures are valid the document is valid. Otherwise, if it isn’t valid you will see a red circle.

Adobe Acrobat Reader will say that the signature isn’t valid.

Adobe Acrobat Reader will say that the signature isn’t valid when you open it. This is because Adobe Acrobat Reader can’t valid documents from eduSign. You need to use eduSigns own validation service.

Change document liberary view in SharePoint

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This manual shows you how to change document library view in SharePoint.

  1. In the SharePoint team site, select the Documents tab from the left menu.
  2. Click All Documents.
    Change document liberary view in SharePoint, documents, all documents,
  3. Select Compact List to make your document library more compact. It looks like this:
    change documentliberary view in sharepoint - compact list
  4. Select Tiles to turn the documents into larger icons. It looks like this:
    change documentliberary view in sharepoint - Tiles
  5. Observe! If you change the view within a document library and click on a folder in the same document library, that view will remain enabled. If you click down/update the Internet window instead, the view will return to the default view, i.e. List. This means that if you want to see your documents in for example a panel view all the time, you need to click All Documents and change each time you open a document library. To get the view by default, you must be the adminstrator of the SharePoint team site – create a new view – select the view and click Set Current View by Default. (See next heading).

Create new view

You can also create your own views and make them public to all members of the SharePoint team site.

  1. Select Create New View
    change documentliberary view in sharepoint - create new view

Dialog box appears.

  1. Type a name for your new view.
  2. Choose whether you want list view, calendar view, or Gallery (panel) view.
  3. Check the box to make it public to other members of the SharePoint team site.
  4. When you’re done, click Create.
    chanAge documentliberary view in sharepoint - create new view - choose type of view
  5. Your views are collected under the same All Documents tab. The image below shows that I have created three views.
  6. Select your view
  7. Click Save view as to save your view.
  8. Click Set current view as default to make the view by default when the SharePoint document library is opened. (Note that you must be an administrator to do this).
  9. Click Edit current view to edit the view (for example, delete view, add, or sort columns).
  10. Click Format current view to format view (for example, row styles and rules).
    Change document liberarty view i SharePoint - document - all document - controll your new view